Hiring RPA Business Architect for WNS Global Services
RPA Business Analyst
Role Summary:
The Robotics Process
Automation Business Analyst helps define the business case for the proposed
automation of the business processes by reviewing the current process,
identifying the automation potential of the process, and the potential FTE
takeout. The process architect working with the customer subject matter
experts, and the technical architect designs the steps in the process that can
be automated (with or without reengineering), and which serves as a basis for
the development team to implement the robotics.
The business analyst
will also review the design at the design stage, validates the developed
automation to ensure it meets the intended design and the business benefits.
DUTIES /
ACCOUNTABILITIES
Responsibilities
include, but may not be restricted to:
·
Analyze an organization and understand its
processes and systems, to define the current state of the process (as is
process map) and documenting relevant information needed to determine
automation potential. The examples are as below :
o
Process steps, number of applications involved,
and process steps per application
o
Process volumes, including any seasonal
variations.
o
FTE needed to execute the process
o
Average handling time
o
Process interdependencies
o
Target SLA , Financial or regulatory points
associated with the process.
o
Process error rate, error volumes, and
exception handling steps
o
% of process steps including paper, voice,
digital etc.
·
Define the future state and/or business
solution to automate the defined processes by designing the to-be process maps
that includes some of the following information:
o
Identifying & documenting clearly
§ The
steps in the process suited for automation
§ The
source systems, work queues, the flow of the steps, the decision points, the
exception paths, and the business rules
§ Outputs
and exceptional handling scenarios
§ Scenarios
and test data
o
Reduction in Average handling, and FTE takeout
as a result of automation
o
Recommendations to alter or reengineer process
to improve automation potential
o
Processes that are not suitable, or would not
lend any return on investment
·
Ensures the designs are documented within the
defined project timelines, and with quality.
·
Performs Quality Control via reviews of the
design created by other business analysts.
·
Responsible for receiving the sign-off on the
design from the customer, and place the design under configuration control.
·
Serves as the functional expert for the
development and test teams.
·
Resolve queries/issues from the development and
test teams.
·
Validate implemented robotics to ensure that it
meets the goals and objectives as defined in the design
Qualifications
EDUCATION
- Bachelor/Master’s university degree
KEY SKILLS
·
10+ years of experience in requirements
gathering, requirement management, gap analysis and SDLC.
·
Working experience as a process architect/business analyst
·
Experienced in writing Use Cases and High Level
Functional cum Technical analysis deliverables
·
Experience in working with key business
representatives, data owners, end users, application designers and data
architects to model current & to be processes.
·
Eye for detail and good documentation skills
are needed
·
Fluency in English, both written and verbal
essential
·
Strong
ability to understand the steps of a process that lend itself to automation.
Knowledge of key features of the automation product is needed.
·
Advanced problem solving and analytical
skills.
·
Ability to multi task in a fast-paced
environment.
Desirable:
- Prior experience in UI automation, Robotics process
automation is an added advantage.
- Certification in Business Analysis
Mention Social Media as Reference in email.
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