Job Responsibilities:
- Serve as the central
senior level leader for WNS during new client implementations and
incumbent provider transitions
- Responsible to
ensure overall success of the new client implementation, establishing
consistency across our client engagements and setting up our delivery
teams for long lasting success with the client
- Establish
Program Management and Governance with the client, including governance
model, performance management, communication and change management
- Deploy and enable
technology, including WNS technology assets and client technologies
- Drive Service
Enablement and Knowledge Transfer depending on the procurement services
that are in scope, including process discovery, knowledge transfer and
client engagement model
- Drive strong
communication and co-creation with client during implementation to
ensure client satisfaction and relationship development through this
formative and changing program phase
- Develop a globally
consistent procurement services implementation and transition
methodology leveraging existing WNS approaches and assets that embodies
both upstream and downstream procurement services
Knowledge, Skills and Abilities:
- Sound overall
understanding of procurement and procurement domain expertise at
practitioner / service provider level, including category management,
sourcing, contracting, supplier management and procure-to-pay functions
- Strong client
service orientation and senior level consultative skills. Ability to
quickly command client respect and relationship alignment in an uncertain
and changing environment
- Ability to lead
simple to complex client transformations and new program
implementations; Has demonstrated client program leadership and ability
to orchestrate client and internal resources to a successful outcome
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